If you have questions about cancellations you should contact the low-cost airline directly. You will find your booking reference and all contact information for the airline in your booking confirmation from them.
Once the airline has confirmed that they have canceled the order and that they will refund you, you have to contact us so that we can cancel the order on our side and proceed with the refund process.
Please note that in most cases it is not possible to get a refund for your ticket when you cancel.
The airlines have their own rules for cancellation and we cannot influence their decision.