Because of the pandemic, the airline industry is facing a difficult situation with a large number of flight cancellations and pending payment refunds. If you wish to change or cancel your flight reservation, we will contact the airline on your behalf, although please keep in mind that airline rules vary from airline to airline and we cannot guarantee that the airline you are traveling with will be able to meet your request. Please know that we are doing our best to support you in this challenging situation. Read more about our fee for the manual handling here. 

We handle all refunds or change requests in the order we receive them and the expected handling time is longer than usual due to the pandemic and the increased volume. We are doing our very best to assist you as quickly as possible. 

How will you keep me informed about updates? 

You will receive an email when your change or refund has been processed and we ask you to wait for such further information via email before contacting us. Remember that you can check your refund status by logging in to "My Bookings", which you can access through the top right corner of our site, or by clicking here. Log in with Facebook or Google if you used your linked email account to make the booking, or enter your order number and the email you used when booking.